Shipping

SHIPPING/DELIVERY

Orders are processed for delivery within 1-3 business days only (Monday to Friday, excluding National Holidays & force majeure out of problems that may occur with cooperating companies that are out of our immediate control). Once the order is dispatched, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days after placing your order, please check your “spam” folder. Should there be a delay for any reason, we will reach out to you. Please note that we do not ship to PO Boxes.Specific Time delivery cannot be supported.Delivery times and services vary for different countries, please take the following as a guide from the date of dispatch:

Shipping Charges

Greece

  • All shipments of orders 30 € or more are sent free of charge in all cities of Greece and inaccessible areas free of charge for packages up to 3 kg. For every extra Kilo, there is a charge of 0,80.
  • For orders under 30 € there is a fixed charge of 2,5 € for any area of Greece for packages up to 3 kg, and for each kilo above them there is a charge of 0.8 €.
  • There is no extra charge to any inaccessible city or area in Greece.
  • Choose upon check out courier (2,5€) when you pay with PayPal.
  • Choose upon check out courier (2,5€) + Cash on Delivery(2,5€) when you select Cash on Delivery as payment method.


General Information

  • When you choose Cash on Delivery as payment method then there is extra cost of 2,5€.
  • We collaborate with ACS & ELTA Courier, if you prefer a specific one of the two, please write it in the comments otherwise it will be sent randomly with one of the two.


You can be informed at all times of the status of your order, clicking on the link in the email you will receive informing you that your order is already dispatched. (in case you haven’t received it yet, please check your Spam folder or contact us at orders@onskin.gr


Cyprus

  • For orders up to 3kg, shipping Cost is at 9,90€
  • For orders between 3Kg – 5Kg, shipping cost is at 12,90€.
  • For orders between 5Kg – 10Kg, shipping cost is at 19,90€.
  • Available payment method is PayPal.
  • Delivery between 2-4 business days.


Shipping Within European Union:

We Cooperate with DHL and delivery is usually between 1-3 business days if you select DHL Express or 5 to 7 business days if you select DHL Economy.

DHL Express shipping fee: 18€

In case you are in an inaccessible area, there are extra charges, and you will be informed upon receipt of your order with an email.


All Other Countries:

We cooperate with DHL. Delivery is usually between 5-7 business days, depending on the destination country (Monday to Friday, excluding national Holidays).

DHL Shipment Cost: 18€

In case you are in an inaccessible area, there are extra charges, and you will be informed upon receipt of your order with an email.

For deliveries outside the EU, the estimated shipping charges exclude VAT. For deliveries to non-EU countries and countries outside Europe, additional country-specific import and customs duties, customs clearance fees, and import sales taxes may apply. The fees depend on the destination country. Please inquire about these fees at your local customs office. These fees are paid by the customer.